At Osiris Treks, we aim to provide quality products and a smooth customer experience. If you’re not fully satisfied with your purchase, please review our returns and refunds terms below:
1. Returns
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Products may be returned within 3 business days of delivery.
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To qualify for a return, items must be:
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Unused and in original packaging.
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Accompanied by a valid proof of purchase (invoice/receipt).
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Returns requested after 3 business days will not be accepted.
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Certain items (such as hygiene-sensitive goods, customized products, or clearance items) may not be eligible for return.
2. Return Process
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To initiate a return, contact us at [email protected] within 3 business days of delivery.
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Once approved, we will provide return instructions and the designated return address.
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Customers are responsible for securely shipping the product back unless otherwise specified.
3. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued only through online payment methods (such as bank transfer).
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Refunds are typically processed within 24 hours after the return is confirmed.
4. Non-Returnable / Non-Refundable Items
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Products damaged due to misuse, missing parts, or altered packaging are not eligible.
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Final-sale or clearance items may not qualify for returns or refunds.
5. Contact Us
For questions regarding returns or refunds, please reach us at:
📧 [email protected]